Legal & Service Agreement Updated: September 8, 2026

Terms & Conditions

Please read these terms and conditions carefully before booking, renting, or purchasing a vehicle with Nashaad Car Rental & Motors.

Legally Binding 32 Comprehensive Sections Customer Support Ready
Welcome

Nashaad Car Rental & Motors Terms of Service

Welcome to Nashaad Car Rental & Motors. These Terms & Conditions govern your use of our website, vehicle rental services, vehicle sales services, bookings, payments, and related services.

By accessing our website, making a booking, renting a vehicle, purchasing a vehicle, or using any service provided by Nashaad Car Rental & Motors, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Important Notice: If you do not agree with any part of these Terms & Conditions, please do not use our services.
1

About Our Services

Nashaad Car Rental & Motors provides vehicle rental, vehicle sales, and related automotive services. Our services may include:

  • Short-term and long-term vehicle rentals
  • Vehicle bookings and reservations
  • Vehicle sales
  • Vehicle inspection and related automotive services
  • Customer support and rental assistance
  • Other vehicle-related services offered by the company

Service availability may vary depending on vehicle availability, location, and applicable company policies.

2

Eligibility to Rent a Vehicle

To rent a vehicle from Nashaad Car Rental & Motors, customers must meet the company's eligibility requirements. The customer may be required to:

  • Provide valid identification and contact information.
  • Provide a valid driver's license where applicable.
  • Meet the minimum age requirement established by the company.
  • Provide any additional documentation reasonably required for the rental.
  • Provide accurate and complete information during the booking process.

Nashaad Car Rental & Motors reserves the right to refuse a rental request if the customer does not meet the applicable requirements.

3

Booking and Reservation

A vehicle booking is considered confirmed only after Nashaad Car Rental & Motors has accepted the reservation and any required payment or deposit has been received. Vehicle availability is not guaranteed until the booking has been confirmed by the company.

Customers are responsible for providing accurate information when making a booking, including:

Full name
Contact information
Rental dates
Pickup and return location
Requested vehicle
Additional reservation data

If incorrect information affects the booking, the company may cancel or modify the reservation.

4

Rental Period

The rental period begins at the agreed pickup time and ends when the vehicle is returned and accepted by Nashaad Car Rental & Motors. Customers are expected to return the vehicle at the agreed date, time, and location.

Extensions: Any request to extend the rental period must be approved by the company before the original return time.

An extension is not automatically granted simply because the customer continues to use the vehicle.

5

Rental Fees and Payment

The customer agrees to pay all applicable rental charges communicated at the time of booking. Charges may include:

Base rental fee Security deposit Additional mileage charges (if applicable) Late-return charges Additional driver charges Fuel charges Cleaning charges Damage or repair charges Traffic fines and penalties Other applicable service charges

The company may require full or partial payment before the vehicle is released. All payments must be made through the payment methods accepted by Nashaad Car Rental & Motors.

6

Security Deposit

Nashaad Car Rental & Motors may require a security deposit before releasing a vehicle. The security deposit may be used to cover legitimate charges arising from the rental, including:

  • Vehicle damage
  • Loss of vehicle equipment or accessories
  • Excessive cleaning requirements
  • Unpaid rental charges
  • Traffic fines
  • Late-return charges
  • Other obligations resulting from the customer's use of the vehicle
Deposit Refund: Where no outstanding charges exist, the remaining deposit will be returned according to the company's applicable refund procedure.
7

Vehicle Condition

Before receiving the vehicle, the customer should inspect its general condition and report any existing damage or issues to Nashaad Car Rental & Motors. The vehicle may be inspected and documented before and after the rental period.

By accepting the vehicle, the customer acknowledges its recorded condition unless they immediately report an issue that is not included in the inspection record. Customers are responsible for taking reasonable care of the vehicle throughout the rental period.

8

Use of the Vehicle

The vehicle must be used responsibly, legally, and only for its intended purpose. The customer must not use the vehicle:

For illegal activities
For racing or speed competitions
For off-road driving unless authorized
To transport prohibited materials
To tow another vehicle or object
In a manner causing unreasonable damage
By an unauthorized driver
For commercial purposes unless agreed

The customer must comply with all applicable traffic laws and regulations at all times.

9

Authorized Drivers

Only the customer and any additional driver approved by Nashaad Car Rental & Motors may operate the rental vehicle. The customer must not allow another person to drive the vehicle without prior authorization.

The customer remains responsible for the vehicle during the rental period, including when it is being operated by an approved additional driver.

10

Fuel Policy

The vehicle should normally be returned with the same fuel level as recorded at the beginning of the rental unless a different fuel arrangement has been agreed.

If the vehicle is returned with insufficient fuel, the customer may be charged for the missing fuel and any applicable service fee.

11

Mileage and Distance Restrictions

Where a rental agreement includes a mileage or distance limit, the customer must remain within the agreed limit. Additional charges may apply when the agreed mileage or distance allowance is exceeded.

Any applicable mileage restrictions will be communicated to the customer before or during the rental agreement.

12

Vehicle Damage

The customer is responsible for the vehicle during the rental period and may be responsible for damage caused by:

  • Negligent or improper use
  • Unauthorized drivers
  • Failure to follow vehicle operating instructions
  • Accidents caused by the customer
  • Misuse of the vehicle
  • Lost or damaged accessories
  • Interior damage beyond normal use
  • Unauthorized modifications or repairs

Normal wear and tear resulting from reasonable use will be assessed separately. The company may inspect the vehicle after its return and may charge the customer for verified damage attributable to the rental period.

13

Accidents and Emergencies

In the event of an accident, breakdown, theft, or other serious incident, the customer must notify Nashaad Car Rental & Motors as soon as reasonably possible. The customer should:

  1. Ensure their own safety and the safety of others.
  2. Contact the relevant emergency or authorities where necessary.
  3. Notify Nashaad Car Rental & Motors promptly.
  4. Provide accurate information regarding the incident.
  5. Cooperate with any required investigation or documentation.

The customer must not arrange major repairs or make significant changes to the vehicle without prior authorization from the company, except where immediate action is reasonably necessary for safety.

14

Traffic Fines and Violations

The customer is responsible for traffic fines, parking penalties, tolls, and other charges resulting from their use of the vehicle during the rental period. This includes violations committed by an authorized additional driver.

Nashaad Car Rental & Motors may recover applicable charges from the customer where permitted.

15

Late Vehicle Return

Vehicles must be returned at the agreed date, time, and location. Customers who expect to be late must contact Nashaad Car Rental & Motors as soon as possible.

Late returns may result in additional charges according to the company's current rental policy. Repeated or significant delays may be treated as a breach of the rental agreement.

16

Cancellation and Refunds

Customers may cancel a reservation subject to the cancellation policy applicable to the specific booking. Refund eligibility may depend on:

  • The time of cancellation
  • The type of reservation
  • Any advance payment made
  • Special booking conditions
  • Vehicle availability and preparation costs

Any cancellation charges or refund conditions applicable to a booking will be communicated to the customer where applicable.

17

Vehicle Theft or Unauthorized Use

The customer must take reasonable steps to protect the vehicle, keys, documents, and accessories. The customer must immediately notify Nashaad Car Rental & Motors and the appropriate authorities if the vehicle is stolen or suspected to have been stolen.

The customer may be held responsible for losses resulting from negligence, unauthorized use, or failure to follow the company's rental requirements.

18

Prohibited Modifications

Customers must not modify, alter, remove, replace, or install equipment on a rental vehicle without written or otherwise confirmed authorization from Nashaad Car Rental & Motors. This includes modifications to:

Vehicle body
Electrical systems
Engine
Interior
Audio systems
Wheels or tires
Tracking or security equipment
19

Vehicle Sales

For vehicles offered for sale, prices, specifications, availability, and other information displayed on our website are subject to change.

A vehicle is considered sold only after the applicable sales agreement has been completed and the required payment and documentation requirements have been fulfilled. Customers are encouraged to inspect a vehicle and verify relevant information before completing a purchase.

Any warranty, guarantee, or after-sales arrangement applicable to a specific vehicle will be stated separately in the relevant sales agreement or documentation.

20

Vehicle Information and Website Accuracy

Nashaad Car Rental & Motors makes reasonable efforts to ensure that information published on its website is accurate and current. However, vehicle availability, prices, specifications, images, descriptions, and other information may change without prior notice.

Website images may be used for illustrative purposes and may not always represent the exact condition or configuration of a vehicle.

21

Payments and Online Transactions

Where online payment services are available, customers are responsible for providing accurate payment information and completing transactions through the available payment channels.

Nashaad Car Rental & Motors is not responsible for delays or failures caused by third-party payment providers, banking systems, telecommunications networks, or other services outside the company's reasonable control.

22

Customer Responsibility

Customers agree to:

Provide accurate information.
Use vehicles responsibly.
Follow applicable traffic laws.
Follow the rental agreement.
Return vehicles on time.
Protect vehicle keys and documents.
Report incidents promptly.
Pay all applicable charges.
23

Company Rights

Nashaad Car Rental & Motors reserves the right to:

  • Refuse a booking where legitimate requirements are not met.
  • Cancel a reservation where necessary.
  • Require additional documentation.
  • Recover legitimate charges resulting from a customer's use of a vehicle.
  • Terminate a rental agreement where the customer materially violates these Terms & Conditions.
  • Update vehicle prices, availability, and service policies.

Where reasonably possible, customers will be informed of significant changes affecting their booking or rental.

24

Limitation of Liability

To the extent permitted by applicable law, Nashaad Car Rental & Motors shall not be responsible for losses arising from circumstances outside the company's reasonable control, including delays, natural events, road conditions, third-party actions, technical failures, or interruptions to communication and payment services.

Nothing in these Terms & Conditions is intended to exclude any liability that cannot legally be excluded or limited.

25

Privacy and Customer Information

Nashaad Car Rental & Motors may collect and use customer information necessary to provide its services, process bookings and payments, communicate with customers, maintain business records, and comply with applicable legal requirements.

Customer information will be handled in accordance with the company's applicable Privacy Policy.

26

Third-Party Services

Our website or services may include links, payment services, maps, communication platforms, or other services operated by third parties. Nashaad Car Rental & Motors is not responsible for the availability, content, policies, or performance of third-party services.

Customers should review the relevant third party's terms and privacy policies where applicable.

27

Force Majeure

Nashaad Car Rental & Motors shall not be considered in breach of these Terms & Conditions where performance is prevented or significantly affected by circumstances beyond the company's reasonable control.

Such circumstances may include natural disasters, severe weather, government actions, civil disturbances, major infrastructure failures, telecommunications disruptions, or other unforeseen events.

28

Changes to These Terms & Conditions

Nashaad Car Rental & Motors may update these Terms & Conditions from time to time to reflect changes to our services, business practices, legal requirements, or operational policies.

The updated version will be published on this website with a revised "Last Updated" date. Customers should review these Terms & Conditions periodically.

29

Governing Law and Dispute Resolution

These Terms & Conditions shall be interpreted and applied in accordance with the applicable laws and regulations governing Nashaad Car Rental & Motors and the relevant transaction.

Where a dispute arises, the parties should first attempt to resolve the matter through good-faith communication. If the dispute cannot be resolved amicably, it may be referred to the appropriate legal or dispute-resolution authority in the applicable jurisdiction.

30

Severability

If any provision of these Terms & Conditions is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

31

Entire Agreement

These Terms & Conditions, together with the applicable rental agreement, booking confirmation, sales agreement, payment terms, and other written policies provided by Nashaad Car Rental & Motors, constitute the applicable agreement governing the relevant service.

Where there is a conflict between these Terms & Conditions and a specific signed agreement, the terms of the specific agreement may take precedence to the extent permitted by law.

32

Contact Us

If you have questions about these Terms & Conditions, bookings, vehicle rentals, vehicle sales, or our services, please contact us:

Company Name Nashaad Car Rental & Motors
WhatsApp +252905758657
Email Address info@nashaadmotors.com
Business Address Garowe , Qardho , Bosaso
Business Hours Saturday – Thursday: 8:00 AM – 8:00 PM • Friday: Emergency & Online Only
Agreement Acceptance

Customer Acknowledgment

By booking, renting, purchasing, or using services provided by Nashaad Car Rental & Motors, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.