Privacy Policy
Nashaad Car Rental & Motors is committed to safeguarding your personal data and upholding transparency in how your information is handled.
Nashaad Car Rental & Motors Privacy Policy
Nashaad Car Rental & Motors ("Nashaad Car Rental & Motors," "we," "us," or "our") respects your privacy and is committed to protecting the personal information of our customers, website visitors, and users of our services.
This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit our website, make a vehicle rental booking, purchase a vehicle, contact us, or use any of our services.
Information We Collect
Depending on how you interact with Nashaad Car Rental & Motors, we may collect different types of information:
1.1 Personal Information
We may collect information such as:
We only request information that is reasonably necessary to provide our services or fulfill legitimate business purposes.
1.2 Booking Information
When you make a vehicle rental booking or request a vehicle, we may collect:
- Requested vehicle
- Pickup date & time
- Return date & time
- Pickup & return location
- Rental duration
- Additional service requests
- Booking & payment status
- Relevant customer notes
1.3 Vehicle Rental Information
During a rental, we may maintain records relating to:
1.4 Payment Information
When you make a payment, we may receive information necessary to confirm and record the transaction. Depending on the payment method used, payment processing may be handled by a third-party payment provider, bank, mobile money provider, or other financial service.
We do not intend to collect or store sensitive payment-card information unless necessary and legally permitted. Where third-party payment providers are used, their own terms and privacy policies may also apply.
1.5 Website and Technical Information
When you visit our website, certain technical information may be collected automatically, including:
IP address, browser type, device type, operating system, pages visited, approximate location, date/time of visits, referring pages, and website interactions. This information is used to maintain security, improve website performance, understand user behavior, and troubleshoot technical issues.
How We Collect Information
We may collect information through:
How We Use Your Information
We use your information for legitimate business and service purposes:
Providing Our Services
- • Process vehicle rental bookings
- • Manage reservations
- • Provide vehicle sales services
- • Communicate with customers
- • Confirm appointments & support
- • Manage rental agreements
- • Process payments, deposits & refunds
Business Operations
- • Maintain customer records
- • Manage vehicle availability & fleet
- • Monitor rental activity
- • Accounting and financial records
- • Prevent fraud and misuse
- • Resolve disputes & enforce agreements
- • Comply with legal requirements
Communications With Customers
We may contact you using the contact information you provide to us. Communications may include:
Where appropriate, we may send offers or promotional updates. You may request to stop non-essential promotional messages anytime.
WhatsApp and Other Communication Platforms
Customers may contact Nashaad Car Rental & Motors through WhatsApp or other messaging platforms. When you communicate with us through a third-party platform, information may also be processed by that platform according to its own privacy policy and terms.
We recommend reviewing the privacy practices of the communication service you use (such as Meta / WhatsApp).
Legal and Safety Requirements
We may disclose personal information where we reasonably believe disclosure is necessary to:
- Comply with applicable laws or lawful authority requests.
- Protect the rights, safety, or property of our customers and staff.
- Investigate suspected fraud, unauthorized vehicle use, or safety hazards.
- Enforce our rental agreements, terms, and policies.
Data Security
Nashaad Car Rental & Motors takes reasonable measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure. Measures include:
While we take reasonable steps to protect your information, no transmission over the internet or electronic storage system can be guaranteed 100% secure.
Data Retention
We retain personal information only for as long as reasonably necessary for providing services, maintaining business and tax records, resolving disputes, enforcing agreements, and meeting legal obligations.
Customer Accounts
If our website allows customers to create an account, you are responsible for maintaining the confidentiality of your account credentials. You should use a strong password and avoid sharing login credentials.
Information About Vehicles
Our website displays information about rental and sale vehicles (specifications, availability, pricing, photos). Personal information relating to customers will never be publicly displayed on vehicle listings without authorization.
Third-Party Websites and Services
Our site contains links and integrations to third-party services (WhatsApp, Google Maps, Facebook, Instagram, TikTok). Nashaad Car Rental & Motors does not control external privacy policies. When leaving our site, the external site's policy applies.
Children's Privacy
Our services are intended for individuals legally eligible to enter rental contracts. We do not knowingly collect personal information from children. If you believe a minor has submitted information, please contact us for prompt removal.
International Data Transfers
Depending on technology hosting, cloud infrastructure, or communication services, your information may be processed or stored in secure data centers outside your immediate locality. We use reputable providers upholding strict security standards.
Your Privacy Choices and Rights
Subject to applicable regulations, you may exercise rights regarding your personal information:
- Request access to personal information we hold about you.
- Request correction of outdated or inaccurate data.
- Request deletion of records where legally permissible.
- Withdraw consent for non-essential promotional messages.
Accuracy of Customer Information
Customers are responsible for providing accurate and up-to-date information. Providing misleading or false information may impact booking validation or vehicle release.
Data Breach and Security Incidents
If Nashaad Car Rental & Motors becomes aware of any security incident involving personal data, we will take immediate measures to investigate, contain, and remedy the issue, and provide timely notifications as required by law.
Business Transfers
In the event of a merger, acquisition, restructuring, or asset transfer, customer information may be transferred as part of the business assets while maintaining applicable confidentiality protections.
Changes to This Privacy Policy
We may periodically update this Privacy Policy. Revised versions will be posted here with the updated "Last Updated" date. We encourage regular review of this page.
Relationship With Our Terms & Conditions
This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern the general use of our website and vehicle rental services.
Contact Us
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or how Nashaad Car Rental & Motors handles personal information, please reach out to us:
23. Privacy Policy Acknowledgment
By accessing our website, submitting information, making a booking, renting a vehicle, purchasing a vehicle, or otherwise using our services, you acknowledge that you have had the opportunity to review this Privacy Policy.
If you do not agree with the applicable privacy practices described in this policy, please contact Nashaad Car Rental & Motors before submitting personal information or using our services.